Shipping policy

We are committed to delivering your TinySeats safely and efficiently. This policy outlines our shipping standards, timelines, and the responsibilities regarding the collection of your order.

1. Delivery Destinations

TinySeats Europe AB ships to customers within Sweden, Denmark, Norway, Finland (Scandinavia), and the European Union. For customers in Asia or the Middle East, please visit our regional store at asia.tinyseats.com.

2. Estimated Delivery Times

Once your order has been processed and you receive a shipping confirmation email, the following estimated delivery windows apply:

  • Scandinavia: 3–5 business days.

  • Rest of Europe: Up to 10 business days.

Please Note: While we strive to meet these timelines, delivery times may be extended due to circumstances beyond TinySeats' control (e.g., extreme weather, carrier strikes, or global logistics disruptions).

3. Order Tracking

Upon dispatch of your order, a confirmation email will be issued to you. Please note that tracking numbers are assigned manually; if your confirmation does not include a tracking link, you may request one from our support team. We kindly ask customers to take responsibility for monitoring their tracking status to ensure timely collection from their local service point.

4. Right to Cancel Due to Delay

We value your time. If the status of your order remains unchanged (e.g., no movement or updates from the carrier) for more than 15 days after you have received your initial shipping confirmation email, you have the right to cancel your purchase and receive a full refund.

To exercise this right, please contact us at connect@tinyseats.com with your order number.

5. Delivery and Collection Methods

The delivery method depends on your location and the local courier infrastructure:

  • Scandinavia (Sweden, Denmark, Norway, Finland): Packages are typically delivered to a local service point (agent).

  • Rest of Europe: Depending on local availability, your order will be delivered either to a designated service point or directly to the shipping address provided at checkout (Home Delivery).

Collecting from a Service Point (Agent)

If your package is delivered to an agent, the following rules apply:

  • Personal Collection: You are generally required to collect the package in person. You must present a valid form of identification that matches the name on the order.

  • Authorized Representatives: If you cannot collect the package yourself, you may send a representative. To do so, the representative must provide:

    1. Their own valid identification.

    2. The customer’s (your) valid identification.

    3. The collection code or tracking information.

Home Delivery

For direct-to-address deliveries, please ensure that someone is available to receive the package. If the courier is unable to complete the delivery, the package may be redirected to a local depot or service point for collection, or a second delivery attempt may be scheduled according to the carrier's local policy.

6. Unclaimed Packages

If a package is not collected from the service point within the carrier's designated timeframe (usually 7–14 days) and is returned to TinySeats Europe AB, we reserve the right to charge a fee to cover the return shipping and administrative costs. This fee will be deducted from your refund.

7. Shipping Damage

Please inspect your package immediately upon arrival. If the packaging appears significantly damaged, we recommend noting this with the carrier at the time of collection or refusing the delivery. If the product inside is damaged, please refer to our Returns & Refund Policy and contact us within 7 days.

 

TinySeats Europe AB

Organisation Number: 559259-0193

Effective Date: 15th January 2026