Refund policy

At TinySeats, we prioritize the safety of your child above all else. Because our products are life-saving safety equipment, we maintain a strict return policy to ensure every seat we sell is in factory-certified condition.

1. Right of Withdrawal (Change of Mind)

In accordance with EU and Swedish consumer protection laws, you have a 14-day right of withdrawal from the day you receive your order. To be eligible for a return, your item must be:

Unused, unwashed, and uninstalled.
In its original, undamaged packaging with all labels, security seals, manuals, and accessories intact.
Accompanied by a valid proof of purchase (order confirmation).
Return Costs: Please note that if you choose to exercise your right of withdrawal, you are responsible for the direct cost of returning the goods to our warehouse in Sweden. TinySeats Europe AB does not offer free returns for change-of-mind purchases.

2. Safety & Hygiene Restrictions

For safety and hygiene reasons, the right of withdrawal is voided if the product has been assembled or installed in a vehicle.

Important: Once a car seat has been installed, we can no longer guarantee its structural integrity or safety for a new user. Therefore, items with broken security seals or signs of installation are ineligible for return unless they are found to be faulty.

3. Faulty or Damaged Items

If your product arrives defective, damaged, or incorrect, please notify us at connect@tinyseats.com within 7 days of delivery (or as soon as the fault is discovered, in accordance with the Swedish Consumer Sales Act).

To process a claim, please include:

Photos or videos of the issue.
A clear photo of the Serial Number (found on the orange sticker located underneath the ISOFIX base).

Once the defect is confirmed, we will provide a repair, replacement, or refund in accordance with Swedish and EU consumer law. TinySeats Europe AB will cover all shipping costs for confirmed faulty items.

4. How to Start a Return

All returns must be pre-approved. Please do not send items back without contacting us first.

Email: Send your order number and reason for return to connect@tinyseats.com.
Details: For car seats, you must include the Serial Number.
Ship: Once approved, we will provide return instructions.
Customer Responsibility: For change-of-mind returns, the customer is responsible for all shipping costs and insurance. We strongly recommend using a trackable shipping service, as TinySeats cannot issue refunds for items lost or damaged in transit back to our warehouse.

5. Refunds & Exchanges

Refunds: Once your return is received and inspected to ensure it meets our safety criteria, a refund will be issued to your original payment method. Processing typically takes 5–10 business days.
Non-Refundable Fees: Original shipping fees, customs duties, and local taxes paid at the time of purchase are non-refundable for change-of-mind returns.
Exchanges: Exchanges are subject to product availability. If your requested item is out of stock, a refund will be issued instead.